Frequently asked questions

How to place an order?
How much are delivery charges?
How long delivery takes?
How is shipping made?
Where we are shipping to?
I am suscribed to the newsletter but I don´t receive any e-mail
How to use a discount voucher?
I want to check order status what I should do?
How can I pay my order?
Are prices including VAT?
How long do I have to return an item?
How to request a return?
How to change size and colour of an article?
¿Qué pasa si me llega un pedido defectuoso u erróneo?
In which conditions should the article be returned?